FAQ - Frequently Asked Questions
Expedition & Shipping
Who delivers my article?
Your items are delivered by our fulfillment center and will be sent to you by your local post office.
Why didn't I get my article?
Shipping can take 14 to 35 business days or more, depending on your location and local post office hours.
The warranty period of the item lasts 15 working days and the buyer is eligible for the return of an order if the item has still not been received.
What are the delivery times?
Items are delivered according to the terms and conditions of your local post office and are generally delivered during office hours. (Monday to Friday from 9am to 5pm)
Where are you from?
We currently ship from our warehouse in Asia, which explains the delivery times.
I have the wrong delivery address, what do I do?
Don't worry, contact us at email@example.com immediately, we'll make an appointment for you.
Returns, Exchanges & Refunds
I don't like my article, can I return it
Returns are accepted as long as they do not exceed 14 days following receipt of the package. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage must then be emailed to us as proof of delivery.
Promotional items are not eligible for returns.
Depending on the article and the reason, refunds are authorized after study.
Can I return the item and exchange it?
Provided the returned item is in perfect condition, exchanges are possible. Send us an email and we'll take care of the rest.
I changed my mind about my article, what should I do?
If you have changed your mind about your order, send us an email indicating the item to change and we will do the necessary. Please note that any order changes must be made within 12 hours of the initial purchase.
Can I change my article after receiving confirmation by email?
Contact us immediately, it is possible to exchange your order within 12 hours of receiving your order.